AXA Hong Kong and Macau (AXA) has announced a joint venture with global no-code insurance platform CoverGo. This move was made to boost AXA’s service efficiency in Hong Kong by increasing its market speed and improving customer experience.
Kenneth Lai, Chief General Insurance Officer of AXA Hong Kong and Macau, said, “As digital transformation has become a prevalent market trend, we are thrilled to collaborate with CoverGo to bolster our digitalisation endeavours. By utilising the digital distribution platform, we can enhance our capabilities and achieve a faster time-to-market, resulting in added value for our business.”
“Looking ahead, we will maintain our position as the No. 1 General Insurer in Hong Kong by continuously delivering outstanding products and services to our valued customers,” he added.
Tomas Holub, Founder & CEO of CoverGo, said, “We are delighted to assist AXA on their journey towards digital transformation. AXA has shown a clear commitment to digitising and streamlining its insurance ecosystem in an efficient and scalable way using CoverGo’s cutting-edge no-code core insurance platform.”
It’s also a validation of CoverGo’s insurance capabilities, with leading insurers across the globe adopting our platform. We look forward to growing our collaboration with AXA across many products and markets,” Holub explained.
CoverGo’s new platform uses an API-driven approach which makes it easy to integrate AXA’s existing system. The first product available on the platform is AXA’s SmartHelper Plus, an insurance plan that provides support for foreign domestic helpers with protection plans for local domestic helpers and postnatal care helpers.
The post AXA partnered CoverGo to boost service efficiency and improve CX in Hong Kong first appeared on CXP – Customer Experience Asia.
