Customer Experience

PRASARANA Malaysia Bhd is undergoing a digital transformation to enhance its services and overall experience. This aims to improve ridership...

YouTrip, Thailand’s leading multi-currency digital wallet launched in collaboration with Kasikornbank, introduces 3-Domain Secure 2.0 (3DS 2.0) authentication feature to...

South Korea’s retail giant Shinsegae Group is making efforts to have customers spend more time at its outlets by enhancing...

Foodpanda, the global online food delivery giant, takes a leap forward in the e-commerce industry, introducing a pick-up feature for...

MSIG Insurance (Hong Kong) Limited recently published its fourth annual MSIG Claims Report, which presents the total claims honoured in...

HOYA Group, PENTAX Medical announced the establishment of an endoscope manufacturing, R&D and service centre dedicated to China market in...

Payment Asia, a payment solutions provider, has unveiled an AI-powered processing service in Hong Kong, offering automated merchant onboarding, AI...

Korean Air is enhancing customer service to offer distinctive content on flights and collaborate with other industries, in line with...

AXA Hong Kong and Macau (AXA) has announced a joint venture with global no-code insurance platform CoverGo. This move was...

Salesforce has published its Connected Financial Services Report, drawing insights from a survey of over 6,000 financial services customers across...