Customer Experience
CBK White Paper Series: Retail Marketing in the Digital Era
by Professor Hao Shen, Department of Marketing, CUHK Business School COVID-19 has done much to change the purchase habits of...
Read moreSingapore Airlines to roll out “full Wi-Fi” across their fleet to all cabin classes
Singapore Airlines has been making good progress in creating a superior passenger experience for its customers. In February 2023, the...
Read moreA.S. Watson CEO speaks about ‘adaptive change’ at consumer goods business global summit
The Consumer Goods Forum (CGF’s) 2023 Global Summit was held recently centred on the “Pursuit of Harmony in Turmoil: Working...
Read morePUMA India partners with Salesfloor to take CX to new heights
Salesfloor, the industry-leading customer engagement platform for unified commerce that combines immersive virtual shopping, clienteling and conversational AI, has announced...
Read moreMalaysia’s top brands for customer experience
The Malaysian list follows the top 50 CX brand ranking across Southeast Asia revealed at Campaign360, in partnership with Milieu...
Read moreKKday Marketplace Expands Footprint in Southeast Asia
KKday, Asia’s leading travel experiences platform, is committed to promoting the digital transformation of Asian travel merchants with the official...
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M Lhuillier and J&T Express Sign Deal to Bring Nationwide Shipping to Every Filipino Doorstep
M Lhuillier Financial Services is proud to announce its partnership with J&T Express, one of the most trusted and emerging...
Read morePhilippines’ Tonik hits 1M customers
Tonik, the Philippines’ pioneering all-digital bank, is proud to announce that it has surpassed a significant milestone by onboarding over...
Read moreKerry Logistics Network expands electronics after-sales services to add value to CX
Kerry Logistics Network Limited has expanded its after-sales services to the electronics and technology supply chain to meet rising consumer...
Read moreHEINZ unveils first global creative brand platform in over 150 years
HEINZ recently announces, “It Has to be HEINZ,” a new global platform marking the first time in its 150-year history...
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