Customer Experience
Report reveals customer dissatisfaction with financial service providers’ preparation
Salesforce has published its Connected Financial Services Report, drawing insights from a survey of over 6,000 financial services customers across...
Read moreTencent Cloud join hands with Allo Bank to energise digital banking in Indonesia for better CX
Tencent Cloud, the cloud business of global tech company, Tencent, announced its collaboration with Allo Bank, Indonesia’s largest digital banking...
Read moreFlytxt’s omni-channel CVM solution enables Mongolia-based Mobicom to elevate CX
Flytxt, a leading provider of AI-powered Customer Lifetime Value (CLTV) Maximisation solutions, announced that Mobicom Corporation has started using NEON-dX,...
Read moreCollinson announces partnership with Blue Sky Group to enhance lounge access for priority pass members in Indonesia
Collinson, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator of...
Read moreKLIA joins the world’s first and only airport customer experience accreditation programme to ensure continued service excellence
KL International Airport (KLIA) has recently joined the world’s first and only Airport Customer Experience Accreditation (ACEA) programme by Airports...
Read more8 in 10 online shoppers value product quality and authenticity in Amazon survey
A survey by Amazon Singapore, in collaboration with YouGov, revealed that consumers are placing growing importance on product quality and...
Read moreMarketers Look to Generative AI as Customer Expectations Increase
Asia-Pacific (APAC) brands will lead the next wave of global customer experience innovation as consumers become aware of new technologies,...
Read morePrudential teams up with Bangkok Dusit Medical Services to offer customers access to affordable high-quality breast cancer treatment
Prudential plc (Prudential) today announced a regional partnership with Bangkok Dusit Medical Services (BDMS) to provide its customers in Asia...
Read moreInvestment in employee experience, Cloud and AI Drives improved customer experience, new NTT report shows
NTT Ltd., a leading IT infrastructure and services company, has today launched its 2023 Global Customer Experience Report, which reveals...
Read moreA.S. Watson and Amorepacific to bring more K-Beauty to customers in Asia
Korean beauty, also known as K-Beauty, has left an indelible mark on the world of beauty by introducing sheet masks,...
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