Customer Experience
bolttech teams with Taiwan Mobile to enhance the travel insurance purchase experience
International insurtech, bolttech, today announced its partnership with one of Taiwan’s leading telecommunications providers, Taiwan Mobile, to offer a range...
Read morePhilippines’ premier telco transcends boundaries with cloud-powered CX
Through a culture of innovation, PLDT, the Philippines’ largest fully integrated telco company, has long served the nation with customer-focused...
Read morePay like a local: Alipay and Mastercard offer international travellers a different way to make cashless payments in China
With the resumption of travel and tourism to China in full swing, Mastercard and Alipay, China’s leading digital open platform...
Read moreSingapore Start-up, ONEVIEW, raises S$4 million seed funding to revolutionise billers’ communication and CX
Singapore-based start-up, OneView Pte Ltd, secured S$4 million in seed funding from ADERA Global, Beyon Connect, part of the Beyon...
Read moreNokia debuts on-demand network slicing to boost CX
Nokia announced that it has trialed an new solution that enables Android smartphone users to purchase and activate network slices...
Read moreRedefining CX – The role of back-office operations in Philippine call centres
Customer experience (CX) has been associated primarily with front-office, customer-facing operations. However, in an increasingly competitive business landscape, there is...
Read moreWing Bank’s Main Branch Re-opens its Customer Service
Wing Bank (Cambodia) Plc, one of the fastest-growing commercial banks in Cambodia, completed comprehensive and extensive renovations to its Main...
Read moreMoobidesk enhances AI-powered omnichannel solution with Whatsapp in-app chat payment integration
Moobidesk, a software-as-a-service (SaaS) company based in Singapore, has unveiled its plans to integrate the recently launched WhatsApp in-app chat...
Read moreCBK White Paper Series: Retail Marketing in the Digital Era
by Professor Hao Shen, Department of Marketing, CUHK Business School COVID-19 has done much to change the purchase habits of...
Read moreSingapore Airlines to roll out “full Wi-Fi” across their fleet to all cabin classes
Singapore Airlines has been making good progress in creating a superior passenger experience for its customers. In February 2023, the...
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