Customer Experience

Korean Air has earned the highest 5-star airline rating from Skytrax, one of the world’s most prestigious air transport rating...

VMLY&R Thailand and leading Thai Bank, Krungsri are demonstrating the power of seamless customer experience (CX) in a surreal new...

Renowned for elevated hospitality, Malaysia Airlines was eager to welcome travellers when Malaysia re-opened its borders in April 2022. From...

The launch of ChatGPT has led to a surge in the adoption of Generative AI in business applications, with many...

Hang Lung Properties reaffirms its commitment to customer-centricity with a “Go the Extra Mile” mindset, taking customer service to the...

The Coffee Bean & Tea Leaf Singapore has appointed Singapore-based digital and social media agency Hashmeta as its social media...

Mirinda has recently revealed its powerful new global brand platform, ‘There’s no flavour like your flavour’, alongside a playful new...

Omnichat, a one-stop omnichannel messaging integration platform that offers conversational commerce solutions, recently hosted an offline event, “Future Commerce Summit...

Netcore Cloud, a profitable SaaS company and global leader in customer communication, engagement and retention, has been onboarded by multi-national...

Hotels, convenience stores and other businesses have increasingly turned to virtual reality to help train their staff amid a growing...