Customer Experience

The launch of ChatGPT has led to a surge in the adoption of Generative AI in business applications, with many...

Hang Lung Properties reaffirms its commitment to customer-centricity with a “Go the Extra Mile” mindset, taking customer service to the...

The Coffee Bean & Tea Leaf Singapore has appointed Singapore-based digital and social media agency Hashmeta as its social media...

Mirinda has recently revealed its powerful new global brand platform, ‘There’s no flavour like your flavour’, alongside a playful new...

Omnichat, a one-stop omnichannel messaging integration platform that offers conversational commerce solutions, recently hosted an offline event, “Future Commerce Summit...

Netcore Cloud, a profitable SaaS company and global leader in customer communication, engagement and retention, has been onboarded by multi-national...

Hotels, convenience stores and other businesses have increasingly turned to virtual reality to help train their staff amid a growing...

Backbase, the global leader in Engagement Banking, and Techcombank, one of the largest joint stock banks in Vietnam and a...

Every month, TDCX employee Michael Danker brings together two things that he is passionate about – workplace inclusion and giving...

Google Cloud and Mumbai-based financial services firm JM Financial announced a strategic partnership to help build its retail digital customer...