Customer Experience
Trip.com Group unveils new initiatives to support customers planning their next trip
Trip.com Group, a leading travel service provider, today unveiled a series of enhanced services aimed at empowering travellers through AI-led...
Read moreVietnam’s OCB to create a personalised digital banking system for customers with Backbase
Backbase, the global leader in Engagement Banking today announced that Orient Commercial Joint Stock Bank (OCB) has chosen Backbase to...
Read moreTencent’s Weixin Pay enhances mobile payment experience for overseas users visiting China to pay like a local
Tencent is deepening its collaboration with international card organizations including Visa, Discover Global Network (including Diners Club), JCB, and Mastercard...
Read moreBurger King Taiwan boosting customer conversions with Appier’s AI solutions
Appier announced the successful implementation of a highly interactive, personalized marketing campaign for Burger King Taiwan, a globally renowned fast-food...
Read moreHong Kong life becomes the first insurer to integrate “iAM Smart” e-ME form filling function for better CX
Hong Kong Life has a long-standing dedication to providing excellent products and services and continuously grip on the innovative InsurTech...
Read morePrasarana’s digital transformation to improve customer experience
PRASARANA Malaysia Bhd is undergoing a digital transformation to enhance its services and overall experience. This aims to improve ridership...
Read moreYoutrip Thailand launches first-in-market in-app for enhanced fraud detection and safer online payment experience
YouTrip, Thailand’s leading multi-currency digital wallet launched in collaboration with Kasikornbank, introduces 3-Domain Secure 2.0 (3DS 2.0) authentication feature to...
Read moreKorea’s Shinsegae stores put more effort to keep customers to stay longer
South Korea’s retail giant Shinsegae Group is making efforts to have customers spend more time at its outlets by enhancing...
Read moreFoodpanda unveils the new grocery pick-up feature in Pandamart
Foodpanda, the global online food delivery giant, takes a leap forward in the e-commerce industry, introducing a pick-up feature for...
Read moreMSIG Hong Kong’s 2022 claims report spotlights customer-centricity and digitalisation efforts
MSIG Insurance (Hong Kong) Limited recently published its fourth annual MSIG Claims Report, which presents the total claims honoured in...
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