Customer Experience

Payment Asia, a payment solutions provider, has unveiled an AI-powered processing service in Hong Kong, offering automated merchant onboarding, AI...

Korean Air is enhancing customer service to offer distinctive content on flights and collaborate with other industries, in line with...

AXA Hong Kong and Macau (AXA) has announced a joint venture with global no-code insurance platform CoverGo. This move was...

Salesforce has published its Connected Financial Services Report, drawing insights from a survey of over 6,000 financial services customers across...

Tencent Cloud, the cloud business of global tech company, Tencent, announced its collaboration with Allo Bank, Indonesia’s largest digital banking...

Flytxt, a leading provider of AI-powered Customer Lifetime Value (CLTV) Maximisation solutions, announced that Mobicom Corporation has started using NEON-dX,...

Collinson, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator of...

KL International Airport (KLIA) has recently joined the world’s first and only Airport Customer Experience Accreditation (ACEA) programme by Airports...

A survey by Amazon Singapore, in collaboration with YouGov, revealed that consumers are placing growing importance on product quality and...

Asia-Pacific (APAC) brands will lead the next wave of global customer experience innovation as consumers become aware of new technologies,...