Flytxt, a leading provider of AI-powered Customer Lifetime Value (CLTV) Maximisation solutions, announced that Mobicom Corporation has started using NEON-dX, their full-stack Customer Value Management (CVM) SaaS. The Mongolia-based company is a part of the Japanese telecommunications group KDDI and has a subscriber base of 1.7 million.
Mobicom uses the solution to derive actionable customer intelligence and automate omni-channel customer engagement programmes aimed at delivering value-added digital experiences to its whole customer base.
“It gives us immense satisfaction to support market leaders like Mobicom in creating lasting customer relationships that drive positive long-term business outcomes,” said Dr Vinod Vasudevan, CEO of Flytxt.
“Our well-trained AI helps subscription businesses gain deeper insights on customer behaviour and adapt their CX decisions and actions on the fly.”
The built-in CLTV AI, analytics, and omni-channel campaign orchestration capabilities of NEON-dX will enable Mobicom to scale up its CVM practice and launch upsell, cross-sell, and retention campaigns faster. Flytxt’s solution also makes it possible for Mobicom to engage with customers on new-age digital channels like wallet and content apps. With this, Mobicom aims to increase the adoption of new digital services among its existing voice and data customers.
“We are committed to our vision of using the best-in-class technology solutions to deliver unique game-changing customer experiences,” said Dulguun Gansukh, Director of Mobicom Product Marketing Department. “Flytxt’s market-proven solution with an advanced AI will help us increase our outreach and promote the right value propositions befitting customers’ usage behavioural trends and engagement contexts.”
Flytxt is a trusted technology partner to 70+ digital enterprises across more than 50 countries and top CX platform vendors for CLTV maximisation. Clients and partners use Flytxt’s solutions to drive better business outcomes from different workflows across CX functions like sales, marketing, customer care, and digital services.
The post Flytxt’s omni-channel CVM solution enables Mongolia-based Mobicom to elevate CX first appeared on CXP – Customer Experience Asia.
