FedEx is supporting e-commerce growth in Singapore and enhancing the customer experience of online shoppers in the city-state with the launch of Picture Proof of Delivery (PPOD) for express residential deliveries.
Customers in Singapore who choose the ‘no-signature-required’ delivery option can now receive a photo showing the exact location where their package was delivered, by tracking on the FedEx website and the FedEx Mobile app.
The express operator said PPOD is a free delivery service option and will not require enrolment, an account, or login.
The move comes amidst an increase in the number of deliveries spurred by growth e-commerce growth in Singapore, which is expected to jump 11% annually to reach US$16.4 billion in 2023. In November last year, it launched a similar service option for Hong Kong and New Zealand.
“We are witnessing an increasing trend of Singaporean consumers choosing to shop online. Picture Proof of Delivery is just one of the many steps we are taking to differentiate our service offerings and enhance the customer experience through our digital solutions,” said Eric Tan, Managing Director, FedEx Express Singapore.
FedEx is committed to facilitating the growth of e-commerce and helping businesses succeed in cross-border trade in Singapore. In June 2023, FedEx announced the addition of 800 new collection points across the island. It also recently launched an e-commerce delivery solution with the integration of WhatsApp into FedEx Delivery Manager International.
The post Singapore’s FedEx launches ‘picture proof of delivery’ service first appeared on CXP – Customer Experience Asia.
