South Korean operator SK Telecom said it acquired a stake in local AI assistant developer Persona AI, with the aim of collaborating on the launch of products designed to improve automated customer service facilities for enterprises.
SK Telecom noted that the acquisition is intended to strengthen the telco’s AI Contact Centre (AICC) business, which incorporates various AI-related technologies including automated responses, data analysis and speech recognition in customer service or support centres to improve communications.
Persona AI uses its own natural language processing technology to build AI assistants featuring voice recognition, voice engine and sentence analysis. The company offers 24-hour customer service through chatbots and callbots.
SK Telecom did not disclose any financial details of the transaction but noted that it became the third-largest shareholder in Persona AI.
The Korean operator said that it aims to launch new AI-related products with Persona AI using kiosks and robots which can recognise human speech.
SK Telecom also said it will combine its speech recognition technology with Persona AI’s natural language processing tools to build new offerings for businesses.
Earlier this month, SK Telecom announced an additional investment of US$100 million in Anthropic, an AI safety and research company based in San Francisco, California.
The post SK Telecom to improve automated customer service facilities for enterprises with Persona AI first appeared on CXP – Customer Experience Asia.